Genetix AI is an enterprise-grade, knowledge-driven AI assistant that can be deployed across internal and customer-facing use cases.
Unlike basic chatbots, Genetix AI:
This allows organisations to introduce AI in a controlled, operational way without replacing core platforms.
Genetix AI can be deployed as an internal AI assistant, giving employees a single conversational interface to access information, guidance and support.
Instead of searching across documents or relying on colleagues, teams can ask questions in natural language and receive accurate, context-aware responses based on trusted organisational knowledge.
Typical use cases include:
This reduces dependency on specialist teams, improves response times, and enhances the employee experience without introducing additional tools.
Genetix AI goes beyond Q&A by integrating directly into internal workflows to automate repeatable tasks and orchestrate actions across systems.
Using secure, API-first integrations, Genetix AI can trigger operational processes from conversation, allowing work to move faster with fewer manual steps.
Examples include:
This enables organisations to introduce automation incrementally, without re-engineering or replacing existing systems.
Genetix AI can also be deployed to support customers and partners across digital channels.
Common use cases include:
This improves response times and consistency while reducing pressure on customer support teams.