A national property and environmental services provider was winning major contracts across the UK. This growth strained operational capacity, particularly where jobs, technicians and reporting requirements varied across regions and service types.
Operational staff were spending excessive time scheduling jobs, populating reports and manually updating clients. Processes varied region by region, and systems were not fully integrated. Leadership had ambitions to enhance automation and digital maturity, but lacked specialist engineering, integration and workflow design expertise.
TechGenetix became a scalable delivery partner, supplying engineering talent, architecture expertise and flexible execution capacity through a blended onshore/offshore model.
After mapping operational workflows end-to-end, TechGenetix redesigned key processes to remove duplication and enable automation. A pragmatic roadmap focused on scheduling optimisation, field resource allocation, and reducing the burden of compliance reporting.
Core systems were integrated across CRM, service desk and field operations, enabling real-time data connection. Purpose-built AI proofs of concept included predictive scheduling, guided job scoping and automated report generation based on field notes eliminating hours of routine admin per week.
Manual workload decreased significantly, with up to 40 percent of routine reporting and scheduling time reclaimed. Customer response times improved, and field teams were able to focus on service delivery rather than administration.
The organisation continues to leverage TechGenetix flexibly for additional feature development, integration and operational scale.
